Return & Refund Policy

1. Your right to return (14 days)

If you buy as a consumer, you can cancel your purchase and return the item within 14 days.

The 14 days start on the day you, or someone you name (other than the carrier), receive the item. If your order is delivered in several parts, they start on the day you receive the last part.

To cancel, tell us clearly before the 14 days are over, for example by email to customerservice@d40studio.com or by letter to the address below. You can use the cancellation form at the end of this page, but you don't have to.

2. Refunds after a return

If you return an item for any reason other than a fault, damage or a wrong item, the original delivery cost is deducted from your refund. With free delivery, the delivery cost is included in the price of the item; please email us before returning and we will tell you the amount. We refund the rest within 14 days of receiving your cancellation.

We refund to the payment method you used, unless you agree otherwise; you won't pay any fees for the refund. We can wait with the refund until the item is back with us or you have shown us that you have sent it back, whichever happens first.

Please send the item back within 14 days of telling us you are cancelling.

You pay the direct cost of sending the item back. Small items can be sent by post or courier. Large items (furniture delivered on a pallet) can't normally be returned by post: the cost of collecting them is about €150 to €500, depending on the size and volume of the item. Please contact us first and we will confirm the exact amount before anything is booked.

You only have to pay for a loss in value of the item if it was caused by handling it more than needed to check what it is, how it looks and how it works (as you would in a shop). Please keep the original packaging if you can and pack the item well, so that it isn't damaged on the way back.

3. Items that can't be returned

The right to return does not apply to made-to-order products and special orders. Made-to-order products and special orders can't be cancelled once they have been sent to production; we will tell you in writing when this happens. Gift cards can't be returned.

4. Cancelling an order

Orders cancelled before they are shipped are refunded straight away.

Once an order has been shipped, it can't be cancelled or stopped while it is on its way. You can still return it after delivery as described in section 1.

Made-to-order products and special orders can't be cancelled once they have gone into production.

5. Faulty, damaged or wrong items

Your legal guarantee rights apply in full. If an item arrives faulty or damaged, or you receive the wrong item, please email us at customerservice@d40studio.com with photos as soon as possible. We will arrange collection at our cost and replace or repair the item, or refund you if that isn't possible. Collection follows the same rules as delivery: small items at the door, large items as close as the truck can get.

It is your responsibility to inspect the packaging carefully before you accept the delivery and sign the delivery docket. If you can, open the package and check the item in front of the driver. Write any visible damage on the docket, or sign "under reservations" if you can't check the item. Damage that isn't noted on the docket can't be claimed from the carrier, so please report any damage to us by email with photos straight away.

6. Return address

Please don't send items back to the manufacturer. Send them to:

D40Studio (EDvisory Limited)
Unit 9, Dundalk Road
Carrickmacross, Co. Monaghan
A81 H529, Ireland

For valuable items, we recommend a tracked shipping service or shipping insurance.

7. Late or missing refunds

If you haven't received a refund yet, please check your bank account again, then contact your card company, as it can take some time before a refund is posted. You can always contact us at customerservice@d40studio.com and we will send you proof of refund.

Cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: D40Studio (EDvisory Limited), Unit 9, Dundalk Road, Carrickmacross, Co. Monaghan, A81 H529, Ireland, customerservice@d40studio.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.